Long's Taxi Reviews

I wouldn’t use them again. The whole experience left me really disappointed because the driver came across as rude and unprofessional. It just wasn’t the kind of service I expected...

I booked taxi for late night pickup, but it showed up way after the time it was supposed to. Calling them didn’t really help either, was hard to get clear answer from anyone. I was exhausted and just wanted to get home, so whole thing was frustrating. I don’t think I’d use them again at night

I booked them for an airport pickup, and the coordination wasn’t the best. After I landed, I had to call twice, and the driver seemed unsure which terminal I was at, even though I’d already provided my flight info ahead of time. I’m not saying nobody checked the details, but it definitely felt like something got missed. We did find each other eventually, but after a long flight, it was more stressful than it should’ve been. The ride itself was fine, they just really need to plan the pickup part better

I was waiting on them to confirm my return ride, but it didn’t happen in time. It made the whole pickup feel stressful and unorganized, like no one was really on top of it. It just felt..

I waited for hours expecting a proper confirmation, but it never came. i regret not choosing a more reliable option because this left me feeling really unsure about what was going on.

I reached out with a simple question, and the replies were really slow. I wasn’t expecting an instant response or anything, especially since I know places get busy during the week, but it just felt like I was waiting around forever. I even checked my spam folder a couple times because I thought maybe I missed something. Overall, the customer service wasn’t great

I thought the flight tracking would help more, but it didn’t seem to do much with that whole thing. The driver still ended up being late, which was a bit frustrating

Booked an early morning pickup didn’t go too well. Driver was late, communication was poor, and ended up stressing about whether I’d miss my flight. Wouldn’t use again for an early-hours ride.

Booking the taxi itself was straightforward, but the payment part was a bit of a pain. Compared to other services I’ve used, the options felt really limited and kind of outdated. I ended up having to message around just to get it sorted, which isn’t ideal when you’re trying to book a taxi quickly. For me, the payment process made the whole experience feel less convenient than it should have been...

The car did get me where I needed to go, so I’ll give it that, but it definitely wasn’t the cleanest ride. There was noticeable dirt inside, which made the whole experience feel a bit less comfortable than it should’ve...

the driver showed up late, and the sign was hard to spot. it made the whole meet and greet feel a bit confusing at first.

I used them for an airport run, and to be honest, I don’t think I’d book again. The ride was fine, but the fare felt high for something that was just a normal taxi trip. I’m careful about what I spend, especially when cheaper taxis have gotten me to the airport just as well. If price is something you watch, I’d probably look around first.

I booked them for an early morning trip to the airport and they just didnt show up when they were supposed to. I was panicking, calling around last minute trying to find another ride, and I ended up almost missing my flight. Maybe it was just bad luck, but I wouldnt use them again for something time sensitive.

I booked a taxi and specifically requested a child seat, but when the driver arrived, there wasn’t one in the car. He just said he didn’t know anything about it, which was really frustrating. We ended up having to cancel at the last minute while dealing with tired kids, and it made an already stressful moment feel so much worse. i felt really let down.

Booking should’ve been straightforward, but the price wasn’t clear at all. It looked one way before I booked, then seemed different afterward once the extra fees showed up. Maybe they were listed somewhere, but they definitely weren’t easy to notice. Just a simple thing made more confusing than it needed to be.

It took this strange, super long detour that didn’t make much sense to me. I get that routes can change for traffic or whatever, but this felt like way more driving than necessary.

We booked this for 6 people, and it was tight once all our luggage was in, actually, not tight, it was a real squeeze. The driver was fine, but the car just felt too small for our group, and sorting out the pickup took more back-and-forth messages than I expected.

I’ve tried booking twice now, and both times there were no cars available. Frustrating honestly. Whoever runs this really needs to sort out availability, because it’s hard to rely on a service that’s never actually available when you need it

The driver just didn’t feel very friendly to me. I kept thinking, maybe they’re just having a bad day, but the way they spoke came off rude and not very warm. It wasn’t the worst experience ever, but it definitely made the ride feel a bit uncomfortable

The taxi showed up on time and everything went smoothly enough, and the driver was perfectly okay, so I don’t really have any complaints about the actual ride itself. I booked them because I needed a quick airport ride and didn’t have much time to shop around, so in that sense they did get the job done. That said, the fare ended up feeling really high for the distance we traveled. I understand airport rides can cost more sometimes, but this still felt a bit too expensive for what it was. Maybe it would be fine for someone who doesn’t mind paying extra for convenience, but for me personally, I’ll probably look around for cheaper options next time before booking